PRIME AI Testimonials
“Fantastic Software and Service, Highly Recommend!”

See What Our Clients Saying



What our clients say:

Marcelo F.

Director

Apparel & Fashion, 2-10 Employees

Used the software for: 6-12 months

Overall Rating 5/5

Ease of Use 5/5

Customer Service 5/5

Features 5/5

Value for Money 5/5

Recommending
5/5

Source: Captera

May 15, 2021

“Best size guide app on the market”

Overall: Stable application with excellent customer support. Excellent ROI!.

Pros: AI application of great help to consumers. We have won many customers for its practicality and help at the time of purchase!

Cons: I have not found or opportunities for improvement.

Beth F.

Marketing Executive

Apparel & Fashion, 11-50 employees

Used the software for: Less than 6 months

Overall Rating 5/5

Ease of Use 5/5

Customer Service 5/5

Features 5/5

Value for Money 5/5

Recommending
5/5

Source: Captera

December 30, 2020

“Fantastic Software and Service, Highly Recommend ”

Overall: Whilst lockdown was at it's peak and with more people needing to shop from the comfort and safety of their homes, we realised how important it was to get the right fit the first time. We have proudly partnered with SaaS provider PRIME AI to offer a personalised and accurate size recommendation to our customers using artificial intelligence to match customer biometrics to garment SKU specifications. The team at Prime AI have been a fantastic company to work with throughout the integration and beyond. Offering in-depth and extremely valuable statistics to help grow our business and significantly reduce our returns rates. We look forward to continuing our future relationship with them.

Pros: The Prime AI team are extremely helpful and nothing is too much to ask, from the customisation of the widget itself to fit with exactly what we wanted to the personalisation of the backend to access the stats that best fit our business. The response times, the knowledge and the approachability of Michael and his team have been one of the best I have experienced in my time working with multiple 3rd party providers. The functionality of the widget is great and has greatly improved the customer journey. The stats it provides are insightful and extremely helpful too, I especially like the monthly reports that provide a deeper analysis and go beyond size recommendations and into UX and CRO.

Cons: Can't fault Prime AI, we are extremely pleased with the software and the service we have received.

Bradley G.

Director

Apparel & Fashion, 1-10 employees

Used the software for: 6-12 months

Overall Rating 5/5

Ease of Use 5/5

Customer Service 5/5

Features 5/5

Value for Money 5/5

Recommending
5/5

Source: Captera

August 6, 2020

“Great product & service”

Overall: Great addition to our website, cannot fault it.

Pros: Very impressed with the software has been a great asset to our business and have increased sales & AOV.

Cons: Can't fault it, very happy with the service provided.

Petteri P.

CEO

Apparel & Fashion, 1-10 employees

Used the software for: 6-12 months

Overall Rating 5/5

Ease of Use 5/5

Customer Service 5/5

Features 5/5

Value for Money 5/5

Recommending
4/5

Source: Captera

December 11, 2019

“Highly recommended”

Overall: We have improved our conversion rate and more importantly decreased the returns rate.

Pros: Customer support is very quick to respond. They were able to do a custom implementation for us and everything has been working like a charm - our customer journey has improved a lot by their size recommendations. I am truly happy with their monthly recommendations regarding conversion rates and site optimization. Also I like the model where you only pay for the actual conversions (sales - returns).

Cons: No complaints whatsoever. It's a little bit of extra work to report the returns but nothing major