Pros:
Prime AI recommendations are based on individual garments. When browsing the same dress in different colors I was recommended different sizes. A bit unsure, I bought both dresses in the recommended sizes and they each fit perfectly. I have not seen this kind of garment variant dependent recommendations with any other fit solution I've tried.
Cons:
Nothing really, only that I wish it were more widely available while shopping online.
Pros:
PrimeAI provides great insight, not only for our marketing team but also for our buyers and production team. We have been able to make informed, strategic business decisions since using the software. The product is great from a user interface point of view and we have had seamless integrations.
Cons:
I don't think there is much PrimeAI can improve on. I am a very visual interpreter of data, so personally, it would be great to see more visual reporting - however - this is only my personal preference.
Pros:
The tool has helped our first-time customers to dial in their correct size. The questions are easy to answer for our customers and the recommendations are highly accurate. Our return rates have gone down by 20% in the last year. The integration was straightforward with our custom website and the tech support was quick & helpful.
Pros:
The software works perfectly fine and size recommendations can be calibrated based on different product dimensions, size ranges or buying data to create a tailored experience. The guys from Prime AI have a can-do mentality and respond promptly to questions.
Cons:
The self-service reporting can be easier to use, but Prime AI delivers a monthly performance report pro-actively and shares extra data and insights on request.
Pros:
Very helpful team to work with and good customer feedback when using the size recommendation solution. Valuable insights provided in the dashboard and continuous adjustments driven by analytics.
Cons:
Maybe more options to test innovative features on automated size recommendations.
Overall:
Customers who are not sure which size to order can now see which size they should order by entering a number of data (weight, height and age).
Pros:
It is very easy to use, for both the consumer and the webshop. Users don't have to measure anything, they just fill in some easy data and then get clear advice.
Cons:
The solution depends on the input. If the data provided is not accurate, the widget will give incorrect advice.
“Fantastic Software and Service, Highly Recommend ”
Overall:
Whilst lockdown was at it's peak
and with more people needing to shop from the comfort and safety of their homes, we realised how
important it was to get the right fit the first time. We have proudly partnered with SaaS provider PRIME
AI to offer a personalised and accurate size recommendation to our customers using artificial
intelligence to match customer biometrics to garment SKU specifications. The team at Prime AI have been
a fantastic company to work with throughout the integration and beyond. Offering in-depth and extremely
valuable statistics to help grow our business and significantly reduce our returns rates. We look
forward to continuing our future relationship with them.
Pros:
The Prime AI team are extremely
helpful and nothing is too much to ask, from the customisation of the widget itself to fit with exactly
what we wanted to the personalisation of the backend to access the stats that best fit our business. The
response times, the knowledge and the approachability of Michael and his team have been one of the best
I have experienced in my time working with multiple 3rd party providers. The functionality of the widget
is great and has greatly improved the customer journey. The stats it provides are insightful and
extremely helpful too, I especially like the monthly reports that provide a deeper analysis and go
beyond size recommendations and into UX and CRO.
Cons:
Can't fault Prime AI, we are
extremely pleased with the software and the service we have received.
Overall:
We have improved our conversion
rate and more importantly decreased the returns rate.
Pros:
Customer support is very quick to
respond. They were able to do a custom implementation for us and everything has been working like a
charm - our customer journey has improved a lot by their size recommendations. I am truly happy with
their monthly recommendations regarding conversion rates and site optimization. Also I like the model
where you only pay for the actual conversions (sales - returns).
Cons:
No complaints whatsoever. It's a
little bit of extra work to report the returns but nothing major